Your Privacy Is Our Priority

1 Introduction and Scope of Policy

This Privacy Policy is issued by juta8 ("Platform", "we", "us") to inform users ("you") about how we handle personal information collected through the juta8.one website and all related services.

By registering an account or using any juta8 service, you agree to the terms set out in this Privacy Policy. This policy applies to all users regardless of how they access the platform, whether through a web browser or mobile application.

2 Types of Information Collected

2.1 Account Registration Information

When you register a juta8 account, we collect the following information:

• Full name as shown on your identity card (MyKad)
• Active email address
• Mobile phone number
• Date of birth (for age verification of 21 years and above)
• Password set by the user (stored in encrypted form)

2.2 Financial and Transaction Information

To process deposits and withdrawals, we may collect:

• E-wallet account details (Touch 'n Go eWallet, ShopeePay, DuitNow)
• Online banking information (FPX) required for fund transfers
• Crypto wallet addresses (for USDT, BTC or ETH transactions)
• Records of all incoming and outgoing transactions in your account

2.3 Usage and Technical Information

juta8 also automatically collects technical data when you access our platform, including your device's IP address, web browser type, operating system, pages visited, session time and duration, and cookie data required for platform functionality.

2.4 Identity Verification Data (KYC)

To meet international licensing requirements and anti-money laundering regulations, we may request digital copies of identity documents such as your MyKad or passport, as well as proof of residential address. KYC data is handled at the highest security level.

3 Purpose of Using Personal Information

The information we collect is used only for the following purposes:

• Processing new account registrations and verifying user identity
• Enabling secure login and protecting accounts from unauthorised access
• Processing deposits and withdrawals using your chosen payment method
• Providing customer support via live chat and email when you contact us
• Sending transaction notifications, security updates and relevant promotional information
• Detecting and preventing fraud, suspicious activity or platform abuse
• Meeting legal obligations under the international licences we hold
• Improving the functionality and user experience of the juta8 platform overall

4 Sharing Information with Third Parties

juta8 does not sell, rent or transfer your personal information to any third party for marketing purposes without your consent. However, there are limited circumstances where data sharing may occur:

4.1 Technical Service Providers

Third parties carrying out technical services on our behalf — such as payment processing, server hosting and cybersecurity services — may have limited access to data needed to carry out their duties. All such providers are bound by strict confidentiality agreements.

4.2 Legal Requirements and Authorities

We may disclose your personal information to government authorities or law enforcement bodies when required by a court order, valid legal process, or licensing requirements that we comply with.

4.3 Platform Rights Protection

In cases of fraud, account abuse or actions that threaten platform security, juta8 reserves the right to share necessary information with relevant parties for investigation and legal action purposes.

5 Use of Cookies and Tracking Technologies

juta8 uses cookies and similar technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

5.1 Cookies We Use

• Essential Cookies: Required for basic platform functions such as login sessions and account security. Cannot be disabled.
• Functional Cookies: Store your preferences such as language and display settings for a better experience.
• Analytical Cookies: Help us understand how users interact with the platform for service improvement purposes.

5.2 Cookie Control

You can control or delete cookies through your web browser settings. Please note that disabling essential cookies may affect certain functions of the juta8 platform.

6 Data Security Measures

juta8 implements comprehensive technical and administrative measures to protect your personal information from unauthorised access, alteration, disclosure or destruction:

• 256-bit SSL encryption for all data communications between your browser and our servers
• Two-factor authentication (2FA) available for added security on user accounts
• Continuous account activity monitoring to detect unusual behaviour
• Servers protected by firewalls and intrusion prevention systems (IPS) that are regularly updated
• Internal administrative access that is restricted and tightly controlled through a permission management system
• Regular security audits by independent third parties to ensure the latest standards are met

7 User Rights Regarding Personal Data

As a juta8 user, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe.

7.2 Right of Correction

If any personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Some information can be updated directly through your account settings.

7.3 Right of Deletion

You may request deletion of your account and personal data. Please note that some data may need to be retained for a certain period to fulfil legal obligations and licensing compliance.

7.4 Right to Opt Out of Marketing Communications

You may withdraw consent to receive marketing communications at any time by contacting the juta8 support team via live chat or email.

7.5 How to Submit a Request

To submit any request relating to your privacy rights, please contact the juta8 customer support team, which operates 24/7. We will respond within a reasonable timeframe and will verify your identity before processing any data request.

8 Data Storage and International Transfers

Your personal data is stored on secure servers. As juta8 operates under international licensing, your data may be stored or processed outside Malaysia. In all such cases, we ensure a level of protection equal to or higher than the applicable standards.

Data retention periods depend on the type of information and the relevant operational or legal requirements. Data that is no longer needed will be deleted or anonymised in accordance with standard information security procedures.

9 Age Limit and Child Protection

The juta8 platform is for users aged 21 and above only. We do not knowingly collect personal information from individuals under the age of 21. If we find that such information has been collected without our knowledge, the account will be suspended and the relevant data will be deleted immediately.

10 Privacy Policy Amendment

juta8 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry best practices. Any material amendments will be communicated through:

• Notifications on the platform or via email to registered users
• An update to the "Last Updated" date at the top of this policy

Continued use of the juta8 platform after an amendment takes effect will be considered acceptance of the revised terms. We encourage you to review this Privacy Policy periodically.

11 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by juta8, please contact our customer support team:

• 24/7 live chat accessible directly through the juta8 platform
• Email: [email protected]

Our support team is available at all times in Bahasa Melayu and English to assist you with any questions related to privacy and data security.